Implementing ITIL Requires Log Management and Analytics to Help IT Operations Gain Efficiency and Accountability

Implementing best practices from the the Information Technology Infrastructure Library (ITIL) is becoming popular in IT departments. As managers improve IT operations with an eye to process efficiency, operational accountability, and systems behaviors, they need visibility into systems and networks. The use of systems log management and analytics in the context of full IT infrastructures produces the audit and performance data trail that helps implement and refine such frameworks as ITIL. To learn more about how systems log tools and analysis are aiding organizations as they adopt ITIL, BriefingsDirect's Dana Gardner spoke with Sean McClean, principal at consultancy KatalystNow, and Sudha Iyer, director of product management at LogLogic. Read a full transcript of the discussion at http://briefingsdirect.blogspot.com/2008/11/log-management-and-analytics-key-to.html. Sponsor: LogLogic.