The next BriefingsDirect discussion focuses on an essential aspect of helping businesses make the best use of cloud computing.

We're examining the role and value of cloud services brokers with an emphasis on small to medium-sized businesses (SMBs), regional businesses, and government, and looking for attaining the best results from a specialist cloud service brokerage role within these different types of organizations.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

No two businesses have identical needs, and so specialized requirements need to be factored into the use of often commodity-type cloud services. An intermediary brokerage can help companies and government agencies make the best use of commodity and targeted IaaS clouds, and not fall prey to replacing an on-premises integration problem with a cloud complexity problem.

To learn more about the role and value of the specialist cloud services brokerage, we're joined by Todd Lyle, President of Duncan, LLC, a cloud services brokerage in Ohio, and Kevin Jackson, the Founder and CEO of GovCloud Network in Northern Virginia. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: Duncan, LLC.


The next BriefingsDirect innovator case study interview focuses on how financial service giant TIAA-CREF restructured its IT organization processes and technology to further their business agility.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

At the recent VMworld 2014 Conference in San Francisco, our moderator, Dana Gardner, Principal Analyst at Interarbor Solutions, interviewed Kevin Murphy, Chief Technology Officer at TIAA-CREF, and Matt Santos, Senior Director of Production Services at TIAA-CREF, to learn how the New York-based financial organization moved from virtualization to private cloud computing and on to software-defined data center (SDDC) benefits.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.


The latest BriefingsDirect discussion focuses on one of the toughest balancing acts in seeking the best of cloud computing benefits. This balance comes from obtaining the proper degree of centralization or "common good" for infrastructure efficiency, while preserving a sufficient culture of decentralization for agility, innovation, and departmental-level control.

The requirement for empowering centralization is no more evident than in a large university setting, where support and consensus must be preserved among such constituencies as faculty, staff, students, and researchers -- across an expansive educational community.

But the typical IT model does not support localized agility when it takes weeks to spin up a server, if online services lack automation, or if manual processes hold back efficient ongoing IT operations. Too much IT infrastructure redundancy also means weak security, high costs, lack of agility, and slow upgrades.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

We're joined by an IT executive from the University of New Mexico (UNM) to learn more about moving to a streamlined and automated private cloud model to gain a common good benefit, while maintaining a vibrant and reassured culture of innovation. We're also joined by a VMware executive to learn more about the latest ways to manage cloud architectures and processes to attain the best of cloud efficiencies, while empowering improved services delivery and process agility.

They are: Brian Pietrewicz, Director of Computing Platforms at the University of New Mexico in Albuquerque, and Kurt Milne, Director of Product Marketing in the Management Business Unit at VMware. The discussion is moderated Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.


What The Open Group refers to as Open Platform 3.0 encompasses the combined impacts of cloud, big data, mobile, and social. But to each of these now we can add a new cresting wave of complexity and scale as we consider the rapid explosion of new devices, sensors, and myriad endpoints that will be connected using internet protocols, standards and architectural frameworks.

This so-called Internet of Things means more data, more cloud connectivity and management, and an additional tier of “things” that are going to be part of the mobile edge -- and extending that mobile edge ever deeper into even our own bodies.

Yet the Internet of Things is more than the “things” – it means a higher order of software platforms. For example, if we are going to operate data centers with new dexterity thanks to software-defined networking (SDN) and storage (SDS) -- indeed the entire data center being software-defined (SDDC) -- then why not a software-defined automobile, or factory floor, or hospital operating room -- or even a software-defined city block or neighborhood?

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

And so how does this all actually work? Does it easily spin out of control? Or does it remain under proper management and governance? Do we have unknown unknowns about what to expect with this new level of complexity, scale, and volume of input devices?

To help answer these questions, The Open Group and BriefingsDirect recently assembled a distinguished panel at The Open Group Boston Conference 2014 to explore the practical implications and limits of the Internet of Things.

The panelist are: Said Tabet, Chief Technology Officer for Governance, Risk and Compliance Strategy at EMC, and a primary representative to the Industrial Internet Consortium; Penelope Gordon, Emerging Technology Strategist at 1Plug Corporation; Jean-Francois Barsoum, Senior Managing Consultant for Smarter Cities, Water and Transportation at IBM, and Dave Lounsbury, Chief Technical Officer at The Open Group. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: The Open Group.


It's only been a few years since Waste Management's IT organization began rebuilding their quality assurance processes from the ground up.

"Our availability scorecard was pretty bad. Our services were down. At times, we didn’t know that our services were down. Our first indication of a problem was from customers calling us," remembers Gautam Roy, Vice President of Infrastructure, Operations and Technical Services at Waste Management in Houston, Texas.

"Now, fast-forward a few years -- with making the appropriate choices and investments in technology, such as in people and processes -- and our scorecard is very good. We know of the problems rapidly. We proactively detect problems and fix the problems before they impact our customers," he says. 

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

To learn how Waste Management came to deliver 4 9s availability for its critical applications, BriefingsDirect sat down with Roy at the recent HP Discover conference in Las Vegas. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


It's a shame when the data analysis providers inside a company get the cold shoulder from the business leaders because the data keeps proving the status quo wrong, or contradicts the conventional corporate wisdom.

Fortunately for GSN Games in San Francisco, there's no such culture clash there. "The real thing that's helped us get to the point we are is a culture where everybody is open to being wrong -- and open to being proven wrong by the data," says Portman Wills, Vice President of Data at GSN Games.

"One of the things we use data for is to challenge all of our assumptions about our own products and our own businesses, says Wills. "It's really gotten to a point where it's almost religious in our company. The moment two people start debating what should or shouldn't happen, they say, 'Well let's just let the data decide.' That's been a core change not just for us, but for the game industry as a whole."

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

How did GSN Games get to the point where the data usually wins? It took a blazing fast data warehouse of 1.3 trillion rows that consumes, stores and produces analysis from some 110 million registered game-players in near real time. The next BriefingsDirect podcast focuses on just how GSN Games exploits such big data to effectively uncover game-changing entertainment trends for their audience. Oh, and it changes corporate cultures, too.

The discussion, at the recent HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe ot the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


The old model of just being an outsourcer or on-premises service provider is dead for many IT solutions providers. Instead, we’re all now in a hybrid world where will have some private-cloud solutions and multiple public clouds. The challenge is to have the right level of governance, and to be in a position to move the workloads, and adjust the workloads with the needs.

These words of wisdom come from European IT services provider Steria, which along with hundreds of its customers are charting a journey to hybrid cloud while maintaining control, automation, and reporting across all cloud or non-cloud infrastructure.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.  

To learn more about how services standardization leads to improved hybrid cloud automation, BriefingsDirect spoke to Eric Fradet, Industrialization Director at Steria in Paris. The discussion, at the HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


It’s no secret that communication service providers (CSPs) are under a lot of pressure as they make massive investments in upgraded networks while facing shrinking margins and revenues from their eroding traditional voice or broadcasting businesses.

Traditional operators understand that they must go beyond what they did before. They need to offer more compelling services to reduce churn and acquire new customers. But how to know what services customers want most, and how much to charge for them?

A key asset CSPs have is the huge amount of information that they generate and maintain. And so it's the analytics from their massive data sets that becomes the go-to knowledge resource as CSPs re-invent themselves.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

The next BriefingsDirect Big Data innovation discussion therefore explores how the telecommunication service-provider industry is gaining new business analytic value and strategic return through the better use and refinement of their Big Data assets.

To learn more about how analytics has become a business imperative for (CSPs), listen to this interview with Oded Ringer, Worldwide Solution Enablement Lead for HP Communication and Media Solutions. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


The next BriefingsDirect deep-dive discussion explores how one of the most costly and complex parts of any enterprises IT infrastructure -- storage -- is being dramatically improved by the accelerating adoption of software-defined storage (SDS).

The ability to choose low-cost hardware, to manage across different types of storage, and radically simplify data storage via intelligent automation means a virtual rewriting of the economics of data.

But just as IT leaders seek to simultaneously tackle storage pain points of scalability, availability, agility, and cost -- software-defined storage is also providing significant strategic- and architectural-level benefits.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy.

We're joined by two executives from VMware to unpack these efficiencies and examine the broad innovation behind the rush to exploit software-defined storage, Alberto Farronato, Director of Product Marketing for Cloud Infrastructure Storage and Availability at VMware, and Christos Karamanolis, Chief Architect and a Principal Engineer in the Storage and Availability Engineering Organization at VMware. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.


As a provider of both application development management and infrastructure outsourcing, Denmark-based NNIT needed a better way to track, manage and govern the more than 10,000 services across its global data centers.

Beginning in 2010, the journey to better overall services automation paved the way to far stronger cloud services delivery, too. NNIT uses HP Cloud Service Automation (CSA) to improve their deployment of IT applications and data, and to provide higher overall service delivery speed and efficiency.  

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. 

To learn more about how services standardization leads to improved cloud automation, BriefingsDirect spoke with Jesper Bagh, IT Architect and cloud expert at NNIT, based in Copenhagen. The discussion, at the HP Discover conference in Barcelona, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Subscribe to the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.