Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.

The next edition of the HP Discover Performance podcast series highlights how pharmaceuticals distributor and healthcare information technology services provider McKesson has transformed the very notion of IT. We will see how a shift in culture and an emphasis on being a services provider has allowed McKesson to not only deliver better results, but elevate the role of IT into the strategic fabric of the company.

To learn more about how McKesson has recast the role of IT and remade its impact in a positive way, join Andy Smith, Vice President of Applications Hosting Services at McKesson. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: HP.


Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.

Rapid adoption of server virtualization that enabled desktop virtualization at a large Israeli insurance and financial services group then lead to rapidly modernized IT infrastructure that has in turn spawned cloud and mobile computing benefits.

Clal Insurance Enterprises Holdings, based in Tel Aviv, both satisfied current requirements and built a better long-term enterprise architecture from this path, clearly illustrating the multiplier effect of value and capabilities from such IT transformation efforts.

In the latest BriefingsDirect podcast discussion, learn how Clal’s internal IT organization, Clalbit Systems, translated that IT innovation and productivity into significant and measurable business benefits for its thousands of users and customers.

Haim Inger, the Chief Technology Officer and Head of Infrastructure Operations and Technologies at Clalbit Systems, discusses the journey with BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions.

Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: VMware.


Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software.

The next BriefingsDirect discussion examines how two companies are extending their use of cloud computing by taking on IT service desk and incident management functions "as a service." We'll see how a common data architecture and fast delivery benefits combine to improve the efficiency, cost, and result of IT support of end users.

Our examples are intelligent energy-management solutions provider Comverge and how it’s extended its use of Salesforce.com into a self-service enabled service desk capability using BMC’s Remedyforce.

We'll also hear the story of how modern furniture and accessories purveyor, Design Within Reach, has made its IT support more responsive -- even at a global scale -- via cloud-based incident-management capabilities.

Learn from them more about improving the business of delivering IT services, and in moving IT support and change management from a cost center to a proactive IT knowledge asset.

Here to share their story on creating the services that empower end users to increasingly solve their own IT issues is Danielle Bailey, IT Manager at Comverge in Norcross, Georgia, and Alec Davis, the Senior System Analyst at Design Within Reach, based in Stamford, Connecticut. The discussion is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions.

Find the podcast on iTunes. Read a full transcript or download a copy. Sponsor: BMC Software.